Citizen Reporting in Vienna

Our project aims to contribute to the City of Vienna’s Social Inclusion goals by investigating how best to design a citizen reporting app. We test how different feedback features (framing, level, and source) affect (1) citizen engagement and participation in maintaining healthy and attractive neighbourhoods and (2) neighbourhood community building; and (3) to determine whether certain feedback features are more likely to lead to better inclusion, more engagement, and greater sense of belonging to a neighbourhood among lower-income groups.