Crisis Communication and the Transport Industry

2024

Crisis communication at the intersection of responsibility and consumer engagement opportunity: A case study of Ryanair tweets during the Covid-19 pandemic
Lutzky, U., 2024, Communication in Uncertain Times: How Organizations Deal with issues, Risks and Crises. Einwiller, S., Seiffert-Brockmann, J., Romenti, S. & Valentini, C. (Hrsg.). Leeds: Emerald Publishing Ltd., Band 7. S. 37-54 (Advances in Public Relations and Communication Management, Band 7).
Publikation: Beitrag in Buch/Konferenzband › Beitrag in Sammelwerk
2021

The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis
Lutzky, U., 2021, London: Bloomsbury Academic. 222 S. (Bloomsbury discourse).
Publikation: Buch, Herausgeberschaft, Bericht › Buch (Monographie)

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