An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy

Astrid Dickinger, Ulrike Bauernfeind

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Fachzeitschrift	Journal of Travel and Tourism Marketing
Publikationsstatus	Veröffentlicht - 1 Aug. 2008

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@article{79a98da229204412ab13730e17b9d61d,

title = "An Analysis of Corporate E-Mail communication as part of Airlines{\textquoteright} Service Recovery Strategy",

author = "Astrid Dickinger and Ulrike Bauernfeind",

year = "2008",

month = aug,

day = "1",

language = "English",

journal = "Journal of Travel and Tourism Marketing",

issn = "1054-8408",

publisher = "Routledge",

}