Customer satisfaction-oriented evaluation of quality (process) improvements

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@article{25ca7b378e5b4746ad2f5b07991b84b1,

title = "Customer satisfaction-oriented evaluation of quality (process) improvements",

author = "Werner Jammernegg and Gerald Reiner",

year = "1997",

doi = "10.1080/0954412979983",

language = "English",

volume = "8",

pages = "191--194",

journal = "Total Quality Management",

issn = "0954-4127",

publisher = "Routledge",

number = "2 SUPPL. 1",

}

TY - JOUR

T1 - Customer satisfaction-oriented evaluation of quality (process) improvements

AU - Jammernegg, Werner

AU - Reiner, Gerald

PY - 1997

Y1 - 1997

UR - http://www.scopus.com/inward/record.url?scp=26444478654&partnerID=8YFLogxK

U2 - 10.1080/0954412979983

DO - 10.1080/0954412979983

M3 - Journal article

SN - 0954-4127

VL - 8

SP - 191

EP - 194

JO - Total Quality Management

JF - Total Quality Management

IS - 2 SUPPL. 1

ER -