Does voluntary disclosure matter when organizations violate stakeholder trust?

Jurgen Willems, Lewis Faulk

Publikation: Wissenschaftliche FachzeitschriftOriginalbeitrag in FachzeitschriftBegutachtung

Abstract

The reputations of nonprofit organizations can be damaged as a result of an organizational scandal, as demonstrated by recent examples of international nonprofit and non-governmental organizations. Common practice and findings from studies using administrative data suggest that nonprofits can reduce the negative effects of scandals by voluntarily disclosing information about the event to stakeholders. This study tests those assumptions in an experimental framework and finds that organizations’ voluntary disclosure of a scandal does not effectively mitigate negative donation intentions following the crisis.
OriginalspracheEnglisch
Seiten (von - bis)1 - 16
FachzeitschriftJournal of Behavioral Public Administration
Jahrgang2
Ausgabenummer1
DOIs
PublikationsstatusVeröffentlicht - 2019

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

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  • 605005 Publikumsforschung

Schlagwörter

  • Crisis
  • Nonprofit
  • Reputation
  • Stakeholders
  • Voluntary disclosure

Zitat