Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Konferenzband

Originalsprache	Englisch
Titel des Sammelwerks	Proceedings of the EIASM-Workshop on Quality Management in Services VIII, p. 537-555 1998
Publikationsstatus	Veröffentlicht - 1998

Zitat

@inproceedings{87962c25a43848ae943e542ca1295141,

title = "Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions",

author = "Claudia Klausegger and Dieter Scharitzer",

year = "1998",

language = "English",

booktitle = "Proceedings of the EIASM-Workshop on Quality Management in Services VIII, p. 537-555 1998",

}