Fixing feedback revision rules in online markets

Gary Bolton, Kevin Breuer, Ben Greiner, Axel Ockenfels*

*Korrespondierende*r Autor*in für diese Arbeit

Publikation: Wissenschaftliche FachzeitschriftOriginalbeitrag in FachzeitschriftBegutachtung


Feedback withdrawal mechanisms in online markets aim to facilitate the resolution of conflicts during transactions. Yet, frequently used online feedback withdrawal rules are flawed and may backfire by inviting strategic transaction and feedback behavior. Our laboratory experiment shows how a small change in the design of feedback withdrawal rules, allowing unilateral rather than mutual withdrawal, can both reduce incentives for strategic gaming and improve coordination of expectations. This leads to less trading risk, more cooperation, and higher market efficiency.
Seiten (von - bis)245-466
FachzeitschriftJournal of Economics and Management Strategy
Frühes Online-Datum2023
PublikationsstatusVeröffentlicht - 2023