Further insights into perceived value and consumer loyalty: A "Green" perspective

Monika Koller, Arne Floh, Alexander Zauner

Publikation: Wissenschaftliche FachzeitschriftOriginalbeitrag in FachzeitschriftBegutachtung


"Green consumption" is an increasingly important topic in today's society. The effect of the ecological value provided by traditionally non-green products, such as automobiles, on their consumer's post-purchase behavior, such as brand or model loyalty, requires further clarification. The present study provides qualitative and quantitative insights from car users on how the ecological aspect of consumption integrates into the link between perceived value and consumer loyalty intentions (value-loyalty link). In general, car usage is accompanied by perceived functional, economic, emotional, and social value. Perceived ecological value is shown to have a significant impact on these four value dimensions. The relevance of "green to have quality," "green to save money," "green to feel good," and "green to be seen" in relation to loyalty intention is discussed. Results of a structural equation model and multigroup analysis provide the opportunity to derive both theoretical and applied implications.

Seiten (von - bis)1154-1176
FachzeitschriftPsychology & Marketing
PublikationsstatusVeröffentlicht - Dez. 2011