How Mobile Advertising Affects Consumers: Empirical Findings From A SMS Direct Marketing Campaign

Eva Margarete Walter, Thomas Reutterer

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Konferenzband


This paper investigates the impact of potential influencing factors on customers’ acceptance of and attitudes towards advertising delivered through mobile media. In a controlled field experiment, we empirically evaluate the effects of an SMS (short message services) campaign on the advertising value and the attitude towards the ad as perceived by a sample of DIY retail clients. The results of our experiment stress the importance of a target group adequate selection of the product to be promoted. Furthermore, we find evidence that obtaining customers’ explicit permission to receive SMS adverts plays an important role for the acceptance of mobile media.
Titel des SammelwerksProceedings of the 38th EMAC Conference (on CD-ROM)
Herausgeber*innen Helfer, Jean-Pierre, Nicolas, Jean-Louis
PublikationsstatusVeröffentlicht - 1 Juni 2009