Human Resource Management in the Project-Oriented Organization

As part of a wider study into human resource management (HRM) practices in project-oriented organizations, we investigated the issue of employee well-being. Project-oriented organizations adopt temporary work processes to deliver products and services to clients. This creates a dynamic work environment, where additional pressures can be imposed on the employee from fluctuating work-loads, uncertain requirements, and multiple role demands. These pressures can create issues for employee well-being and ethical treatment, which need to be managed. HRM has traditionally had two roles, a management support role, providing the organization with competent people to undertake the work processes, and an employee support role, caring for the well-being of employees. In this paper we report our results on the HRM practices adopted in project-oriented organizations to fulfil the second role. We find that by and large in project-oriented organizations the management support role dominates, and they are not very good at caring for employees. The need for profit and responding to client demands often takes precedence over employee well-being. However, some of the organizations we interviewed have adopted HRM practices to care for employees, and we report those. Also providing employees with career development opportunities is as important for the individual as it is for the organization, and we report practices for that.