Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Fachzeitschrift	Industrial Marketing Management
DOIs	https://doi.org/10.1016/0019-8501(94)90030-2
Publikationsstatus	Veröffentlicht - 1994

Zugriff auf Dokument

@article{dd5e6511bb374fd0b6b2d0927ddcf482,

title = "Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications",

author = "Moore, {S. Anne} and Schlegelmilch, {Bodo B.}",

year = "1994",

doi = "10.1016/0019-8501(94)90030-2",

language = "English",

journal = "Industrial Marketing Management",

issn = "0019-8501",

publisher = "Elsevier Inc.",

}

TY - JOUR

T1 - Improving Service Quality in an Industrial Setting: A Conceptual Framework and its Managerial Implications

AU - Moore, S. Anne

AU - Schlegelmilch, Bodo B.

PY - 1994

Y1 - 1994

U2 - 10.1016/0019-8501(94)90030-2

DO - 10.1016/0019-8501(94)90030-2

M3 - Journal article

SN - 0019-8501

JO - Industrial Marketing Management

JF - Industrial Marketing Management

ER -