@inproceedings{07eeb08c691443b2bfef1eaabb554db6,
title = "Investigating online complainants¿ reactions to (un-)desired webcare responses",
author = "Wolfgang Weitzl and Sabine Einwiller",
year = "2017",
language = "English",
pages = "99 -- 100",
editor = "{Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula}",
booktitle = "Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges.",
}