Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova Mandelburger; Jan Mendling

doi:10.1007/978-3-319-14430-6_14

Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova Mandelburger, Jan Mendling

Data, Process and Knowledge Management (Sabou)

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Sammelwerk

Abstract

Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

Originalsprache	Englisch
Titel des Sammelwerks	BPM - Driving Innovation in a Digital World
Herausgeber*innen	Springer International Publishing
Erscheinungsort	Switzerland
Verlag	Springer
Seiten	215 - 227
ISBN (Print)	978-3-319-14430-6
DOIs	https://doi.org/10.1007/978-3-319-14430-6_14
Publikationsstatus	Veröffentlicht - 1 Apr. 2015

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

502050 Wirtschaftsinformatik

Zugriff auf Dokument

10.1007/978-3-319-14430-6_14Lizenz: Nicht angegeben

Verfügbarkeit prüfen

Katalog der Universitätsbibliothek

Zitat

@inbook{ac4180f6dbd6445bbf035aadfcc7fda6,

title = "Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company",

abstract = "Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.",

author = "{Malinova Mandelburger}, Monika and Jan Mendling",

year = "2015",

month = apr,

day = "1",

doi = "10.1007/978-3-319-14430-6_14",

language = "English",

isbn = "978-3-319-14430-6",

pages = "215 -- 227",

editor = "{Springer International Publishing}",

booktitle = "BPM - Driving Innovation in a Digital World",

publisher = "Springer",

address = "Germany",

}

TY - CHAP

T1 - Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

AU - Malinova Mandelburger, Monika

AU - Mendling, Jan

PY - 2015/4/1

Y1 - 2015/4/1

N2 - Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

AB - Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

U2 - 10.1007/978-3-319-14430-6_14

DO - 10.1007/978-3-319-14430-6_14

M3 - Chapter in edited volume

SN - 978-3-319-14430-6

SP - 215

EP - 227

BT - BPM - Driving Innovation in a Digital World

A2 - Springer International Publishing, null

PB - Springer

CY - Switzerland

ER -