Metrics for Processes in Healthcare

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Sammelwerk

Abstract

This chapter is an introduction to the measurement of processes. Measure-ment is important since a precise understanding of the current situation in a quantitative way provides a solid foundation for taking action in terms of improving the process. First, the characteristics of processes in healthcare are discussed. Then, the measurement of specific aspects of a process are investigated: its structure, its understanding by stakeholders, its performance and its conformance. Finally, we describe connections between these different aspects of measurement.
OriginalspracheEnglisch
Titel des SammelwerksProcess Modeling and Management for Healthcare
Herausgeber*innen Taylor & Francis Group
VerlagTaylor & Francis
Seiten149 - 162
PublikationsstatusVeröffentlicht - 2017

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