New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees' and Customers' Perspective

Dieter Scharitzer

New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees' and Customers' Perspective

Marketing-Management

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Konferenzband

Originalsprache	Englisch
Titel des Sammelwerks	Proceedings of the Vienna Conference on Customer Satisfaction Theory and Measurement, 20.-21. May 1999 1999
Publikationsstatus	Veröffentlicht - 1999

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title = "New Public Management: Evaluation of Success of TQM and Change Management Interventions in Public Services from the Employees' and Customers' Perspective",

author = "Dieter Scharitzer",

year = "1999",

language = "English",

booktitle = "Proceedings of the Vienna Conference on Customer Satisfaction Theory and Measurement, 20.-21. May 1999 1999",

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AU - Scharitzer, Dieter

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M3 - Contribution to conference proceedings

BT - Proceedings of the Vienna Conference on Customer Satisfaction Theory and Measurement, 20.-21. May 1999 1999

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