Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

Michael Graf, Bodo B. Schlegelmilch, Susan M. Mudambi, Stephan Tallman

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Seiten (von - bis)	68 - 81
Fachzeitschrift	Journal of Strategic Marketing
Jahrgang	21
Ausgabenummer	1
DOIs	https://doi.org/10.1080/0965254X.2012.734844
Publikationsstatus	Veröffentlicht - 2013

Zugriff auf Dokument

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