Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Seiten (von - bis)	68 - 81
Fachzeitschrift	Journal of Strategic Marketing
Volume	21
Ausgabenummer	1
DOIs	https://doi.org/10.1080/0965254X.2012.734844
Publikationsstatus	Veröffentlicht - 2013

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@article{caa9a028b5a8402e93165ef5f66fa4c7,

title = "Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction",

author = "Michael Graf and Schlegelmilch, \{Bodo B.\} and Mudambi, \{Susan M.\} and Stephan Tallman",

year = "2013",

doi = "10.1080/0965254X.2012.734844",

language = "English",

volume = "21",

pages = "68 -- 81",

journal = "Journal of Strategic Marketing",

issn = "0965-254X",

publisher = "Routledge",

number = "1",

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T1 - Outsourcing of Customer Relationship Management: Implications for Customer Satisfaction

AU - Graf, Michael

AU - Schlegelmilch, Bodo B.

AU - Mudambi, Susan M.

AU - Tallman, Stephan

PY - 2013

Y1 - 2013

U2 - 10.1080/0965254X.2012.734844

DO - 10.1080/0965254X.2012.734844

M3 - Journal article

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VL - 21

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JO - Journal of Strategic Marketing

JF - Journal of Strategic Marketing

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