Positive Performance Implications of Frontline Employees' Racial Stigma

Whereas most research focuses on the negative effects of stigma, this symposium will present research from 4 empirical projects that showcase both the negative and positive elements of stigmatized work and workers. The studies range both in terms of method (qualitative and quantitative) and sample (Covid-19 health care workers, impoverished newspaper vendors, sex workers, and workers with disabilities). We consider the theoretical advantages of taking this both/and approach, note the methodological opportunities of doing so, and discuss how future research on stigma can implement this holistic lens.