Prevention is Better Than Cure! Designing Information Security Awareness Programs to Overcome Users' Non-Compliance with Information Security Policies in Banks

Publikation: Wissenschaftliche FachzeitschriftOriginalbeitrag in FachzeitschriftBegutachtung

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Abstract

In organizations, users’ compliance with information security policies (ISP) is crucial for minimizing information security (IS) incidents. To improve users’ compliance, IS managers have implemented IS awareness (ISA) programs, which are systematically planned interventions to continuously transport security information to a target audience. The underlying research analyzes IS managers’ efforts to design effective ISA programs by comparing current design recommendations suggested by scientific literature with actual design practices of ISA programs in three banks. Moreover, this study addresses how users perceive ISA programs and related implications for compliant IS behavior. Empirically, we utilize a multiple case design to investigate three banks from Central and Eastern Europe. In total, 33 semi-structured interviews with IS managers and users were conducted and internal materials of ISA programs such as intranet messages and posters were also considered. The paper contributes to IS compliance research by offering a comparative and holistic view on ISA program design practices. Moreover, we identified influences on users’ perceptions centering on IS risks, responsibilities, ISP importance and knowledge, and neutralization behaviors. Finally, the study raises propositions regarding the relationship of ISA program designs and factors, which are likely to influence users’ ISP compliance.
OriginalspracheEnglisch
Seiten (von - bis)145 - 159
FachzeitschriftComputers and Security
Jahrgang68
DOIs
PublikationsstatusVeröffentlicht - 2017

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

  • 502
  • 502050 Wirtschaftsinformatik
  • 504007 Empirische Sozialforschung
  • 102015 Informationssysteme
  • 107007 Risikoforschung

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