Process Mining as a Strategy of Inquiry: Understanding Design Interventions and the Development of Business Processes

Bastian Wurm

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Konferenzband

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Abstract

Process (re-)design and improvement are important aspectsof the Business Process Management (BPM) life-cycle. Yet, there is lit-tle empirical evidence on how design interventions materialize in actualprocess execution, leading to repeated failure of such initiatives. In thisdissertation I use the emerging affordances of process mining algorithmsto address this important limitation. In particular, I devise a methodthat combines process mining and grounded theory to study processualphenomena. Consequently, this method is applied to investigate changein business processes. This thesis contributes to the body of knowledgein BPM and bordering disciplines by demonstrating how process min-ing can be used as a method to study processual phenomena. Furtherthis research sheds light on the impact of design interventions on actualprocess execution and vica versa.
OriginalspracheEnglisch
TitelCEUR Workshop Proceedings vol. 2420
Redakteure/-innen Benoît Depaire, Johannes De Smedt, Marlon Dumas, Dirk Fahland, Akhil Kumar, Henrik Leopold, Manfred Reichert, Stefanie Rinderle-Ma, Stefan Schulte, Stefan Seidel, Wil van der Aalst
ErscheinungsortVienna
Seiten66 - 71
PublikationsstatusVeröffentlicht - 2019

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

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