'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Seiten (von - bis)	1 - 25
Fachzeitschrift	International Journal of Business Communication
DOIs	https://doi.org/10.1177/2329488417738512
Publikationsstatus	Veröffentlicht - 2017

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

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title = "'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers",

author = "Johanna Tovar and Jane Lockwood",

year = "2017",

doi = "10.1177/2329488417738512",

language = "English",

pages = "1 -- 25",

journal = "International Journal of Business Communication",

issn = "2329-4884",

publisher = "SAGE Publications Inc.",

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TY - JOUR

T1 - 'Scripts Are Beautiful': Managers' and Agents' Views of Script Use in Call Centers

AU - Tovar, Johanna

AU - Lockwood, Jane

PY - 2017

Y1 - 2017

U2 - 10.1177/2329488417738512

DO - 10.1177/2329488417738512

M3 - Journal article

SN - 2329-4884

SP - 1

EP - 25

JO - International Journal of Business Communication

JF - International Journal of Business Communication

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