Service Markets

Simon Caton, Christian Haas, Wibke Michalk, Christof Weinhardt

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Sammelwerk


A key aspect of service systems is exploring and studying their economic and business components. Services are commonly part of an ecosystem that consists of other services (potentially competitors), service consumers, and further aspects such as underlying laws and regulations. This chapter focuses on the design and analysis of service markets, which define how services are purchased and exchanged. In particular, market engineering is discussed as a structured approach to study service markets. This chapter should be regarded as an entry point into this domain, and assumes no prior knowledge. Therefore, a key focal point is on establishing the fundamental aspects of service markets from an economic point of view along with a methodology (agent-based computational economics) for their study and analysis.
Titel des SammelwerksFundamentals of Service Systems
Herausgeber*innen Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt
VerlagSpringer International Publishing Switzerland
Seiten297 - 324
ISBN (Print)978-3-319-23194-5
PublikationsstatusVeröffentlicht - 2015