Speech Acts Featuring Decisions in Knowledge-Intensive Processes

Tatiana Barboza; Pedro Richetti; Fernanda Baião; Flavia Maria Santoro; João Carlos Gonçalves; Kate Revoredo; Anton Yeshchenko

doi:10.1007/978-3-030-02671-4_13

Speech Acts Featuring Decisions in Knowledge-Intensive Processes

Tatiana Barboza, Pedro Richetti, Fernanda Baião, Flavia Maria Santoro, João Carlos Gonçalves, Kate Revoredo, Anton Yeshchenko

Data, Process and Knowledge Management (Sabou)

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Konferenzband

Abstract

A Knowledge-Intensive Process (KiP) is specified as a composition
of a set of prospective activities (events) whose execution contributes to
achieving a goal and whose control-flow, at the instance level, typically presents
a high degree of variability among its several past executions. Variability is a
consequence of a combination of decision points and informal interactions
among participants on collaborative and innovative activities. These interactions
may occur through message exchange, thus understanding the interplay of
illocutionary acts within messages may bring insights on how participants make
decisions. In this paper, we propose mechanisms that identify speech acts in the
set of messages that mostly lead to decision points in a KiP providing an
understanding of conversational patterns. We empirically evaluate our proposal
considering data from a company that provides IT services to several customers.

Originalsprache	Englisch
Titel des Sammelwerks	On the Move to Meaningful Internet Systems. OTM 2018 Conferences
Herausgeber*innen	Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman
Erscheinungsort	Malta
Verlag	Springer
Seiten	222 - 237
DOIs	https://doi.org/10.1007/978-3-030-02671-4_13
Publikationsstatus	Veröffentlicht - 2018

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Katalog der Universitätsbibliothek

RISE_BPM
Di Ciccio, C. & Mendling, J.
1/05/15 → 30/04/19
Projekt: Forschungsförderung

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Barboza, T., Richetti, P., Baião, F., Santoro, F. M., Gonçalves, J. C., Revoredo, K., & Yeshchenko, A. (2018). Speech Acts Featuring Decisions in Knowledge-Intensive Processes. in Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman (Hrsg.), On the Move to Meaningful Internet Systems. OTM 2018 Conferences (S. 222 - 237). Springer. https://doi.org/10.1007/978-3-030-02671-4_13

@inproceedings{874e777e35be439b962ffac839c8c047,

title = "Speech Acts Featuring Decisions in Knowledge-Intensive Processes",

abstract = "A Knowledge-Intensive Process (KiP) is specified as a composition of a set of prospective activities (events) whose execution contributes to achieving a goal and whose control-flow, at the instance level, typically presents a high degree of variability among its several past executions. Variability is a consequence of a combination of decision points and informal interactions among participants on collaborative and innovative activities. These interactions may occur through message exchange, thus understanding the interplay of illocutionary acts within messages may bring insights on how participants make decisions. In this paper, we propose mechanisms that identify speech acts in the set of messages that mostly lead to decision points in a KiP providing an understanding of conversational patterns. We empirically evaluate our proposal considering data from a company that provides IT services to several customers.",

author = "Tatiana Barboza and Pedro Richetti and Fernanda Bai{\~a}o and Santoro, {Flavia Maria} and Gon{\c c}alves, {Jo{\~a}o Carlos} and Kate Revoredo and Anton Yeshchenko",

year = "2018",

doi = "10.1007/978-3-030-02671-4_13",

language = "English",

pages = "222 -- 237",

editor = "{Herv{\'e} Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman}",

booktitle = "On the Move to Meaningful Internet Systems. OTM 2018 Conferences",

publisher = "Springer",

address = "Germany",

}

Barboza, T, Richetti, P, Baião, F, Santoro, FM, Gonçalves, JC, Revoredo, K & Yeshchenko, A 2018, Speech Acts Featuring Decisions in Knowledge-Intensive Processes. in Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman (Hrsg.), On the Move to Meaningful Internet Systems. OTM 2018 Conferences. Springer, Malta, S. 222 - 237. https://doi.org/10.1007/978-3-030-02671-4_13

Speech Acts Featuring Decisions in Knowledge-Intensive Processes. / Barboza, Tatiana; Richetti, Pedro; Baião, Fernanda et al.
On the Move to Meaningful Internet Systems. OTM 2018 Conferences. Hrsg. / Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman. Malta: Springer, 2018. S. 222 - 237.

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Konferenzband

TY - GEN

T1 - Speech Acts Featuring Decisions in Knowledge-Intensive Processes

AU - Barboza, Tatiana

AU - Richetti, Pedro

AU - Baião, Fernanda

AU - Santoro, Flavia Maria

AU - Gonçalves, João Carlos

AU - Revoredo, Kate

AU - Yeshchenko, Anton

PY - 2018

Y1 - 2018

N2 - A Knowledge-Intensive Process (KiP) is specified as a composition of a set of prospective activities (events) whose execution contributes to achieving a goal and whose control-flow, at the instance level, typically presents a high degree of variability among its several past executions. Variability is a consequence of a combination of decision points and informal interactions among participants on collaborative and innovative activities. These interactions may occur through message exchange, thus understanding the interplay of illocutionary acts within messages may bring insights on how participants make decisions. In this paper, we propose mechanisms that identify speech acts in the set of messages that mostly lead to decision points in a KiP providing an understanding of conversational patterns. We empirically evaluate our proposal considering data from a company that provides IT services to several customers.

AB - A Knowledge-Intensive Process (KiP) is specified as a composition of a set of prospective activities (events) whose execution contributes to achieving a goal and whose control-flow, at the instance level, typically presents a high degree of variability among its several past executions. Variability is a consequence of a combination of decision points and informal interactions among participants on collaborative and innovative activities. These interactions may occur through message exchange, thus understanding the interplay of illocutionary acts within messages may bring insights on how participants make decisions. In this paper, we propose mechanisms that identify speech acts in the set of messages that mostly lead to decision points in a KiP providing an understanding of conversational patterns. We empirically evaluate our proposal considering data from a company that provides IT services to several customers.

U2 - 10.1007/978-3-030-02671-4_13

DO - 10.1007/978-3-030-02671-4_13

M3 - Contribution to conference proceedings

SP - 222

EP - 237

BT - On the Move to Meaningful Internet Systems. OTM 2018 Conferences

A2 - Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman, null

PB - Springer

CY - Malta

ER -

Barboza T, Richetti P, Baião F, Santoro FM, Gonçalves JC, Revoredo K et al. Speech Acts Featuring Decisions in Knowledge-Intensive Processes. in Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman, Hrsg., On the Move to Meaningful Internet Systems. OTM 2018 Conferences. Malta: Springer. 2018. S. 222 - 237 doi: 10.1007/978-3-030-02671-4_13

Speech Acts Featuring Decisions in Knowledge-Intensive Processes

Abstract

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