Speech Acts Featuring Decisions in Knowledge-Intensive Processes

Tatiana Barboza, Pedro Richetti, Fernanda Baião, Flavia Maria Santoro, João Carlos Gonçalves, Kate Revoredo, Anton Yeshchenko

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Konferenzband


A Knowledge-Intensive Process (KiP) is specified as a composition
of a set of prospective activities (events) whose execution contributes to
achieving a goal and whose control-flow, at the instance level, typically presents
a high degree of variability among its several past executions. Variability is a
consequence of a combination of decision points and informal interactions
among participants on collaborative and innovative activities. These interactions
may occur through message exchange, thus understanding the interplay of
illocutionary acts within messages may bring insights on how participants make
decisions. In this paper, we propose mechanisms that identify speech acts in the
set of messages that mostly lead to decision points in a KiP providing an
understanding of conversational patterns. We empirically evaluate our proposal
considering data from a company that provides IT services to several customers.
Titel des SammelwerksOn the Move to Meaningful Internet Systems. OTM 2018 Conferences
Herausgeber*innen Hervé Panetto, Christophe Debruyne, Henderik A. Proper, Claudio Agostino Ardagna, Dumitru Roman, Robert Meersman
Seiten222 - 237
PublikationsstatusVeröffentlicht - 2018