The effects of a TQM intervention in a public organization on employees' well-being and customer satisfaction. First results from a longitudinal study

Dieter Scharitzer

The effects of a TQM intervention in a public organization on employees' well-being and customer satisfaction. First results from a longitudinal study

Marketing-Management

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Sammelwerk

Originalsprache	Englisch
Titel des Sammelwerks	Human Factors in Organizational Design and Management-VI, Elsevier Science B.V., pp. 141-146 1998
Publikationsstatus	Veröffentlicht - 1998

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@inbook{3a6ef4a5906a44599af1beabf21e7204,

title = "The effects of a TQM intervention in a public organization on employees' well-being and customer satisfaction. First results from a longitudinal study",

author = "Dieter Scharitzer",

year = "1998",

language = "English",

booktitle = "Human Factors in Organizational Design and Management-VI, Elsevier Science B.V., pp. 141-146 1998",

}