The effects of marketer- and advocate-initiated service recovery responses on silent bystanders

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Seiten (von - bis)	164 - 175
Fachzeitschrift	Journal of Business Research
Jahrgang	80
DOIs	https://doi.org/10.1016/j.jbusres.2017.04.020
Publikationsstatus	Veröffentlicht - 2017

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

@article{e9f8b5a96e754cf5887582f80fcc1a09,

title = "The effects of marketer- and advocate-initiated service recovery responses on silent bystanders",

author = "Wolfgang Weitzl and Clemens Hutzinger",

year = "2017",

doi = "10.1016/j.jbusres.2017.04.020",

language = "English",

volume = "80",

pages = "164 -- 175",

journal = "Journal of Business Research",

issn = "0148-2963",

publisher = "Elsevier Inc.",

}

TY - JOUR

T1 - The effects of marketer- and advocate-initiated service recovery responses on silent bystanders

AU - Weitzl, Wolfgang

AU - Hutzinger, Clemens

PY - 2017

Y1 - 2017

U2 - 10.1016/j.jbusres.2017.04.020

DO - 10.1016/j.jbusres.2017.04.020

M3 - Journal article

SN - 0148-2963

VL - 80

SP - 164

EP - 175

JO - Journal of Business Research

JF - Journal of Business Research

ER -