To wait or not to wait: Effect of Apologies and Explanations on Customer Call Abandonment.

Jintao Wu, Tong Wu, Hongbin Zhang, Bodo B. Schlegelmilch

Publikation: Wissenschaftliche Fachzeitschrift › Originalbeitrag in Fachzeitschrift › Begutachtung

Originalsprache	Englisch
Fachzeitschrift	The Service Industries Journal
Jahrgang	2022
DOIs	https://doi.org/10.1080/02642069.2022.2092614
Publikationsstatus	Elektronische Veröffentlichung vor Drucklegung - 2022

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title = "To wait or not to wait: Effect of Apologies and Explanations on Customer Call Abandonment.",

author = "Jintao Wu and Tong Wu and Hongbin Zhang and Schlegelmilch, {Bodo B.}",

year = "2022",

doi = "10.1080/02642069.2022.2092614",

language = "English",

volume = "2022",

journal = "The Service Industries Journal",

issn = "1743-9507",

publisher = "Taylor and Francis Ltd.",

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TY - JOUR

T1 - To wait or not to wait: Effect of Apologies and Explanations on Customer Call Abandonment.

AU - Wu, Jintao

AU - Wu, Tong

AU - Zhang, Hongbin

AU - Schlegelmilch, Bodo B.

PY - 2022

Y1 - 2022

U2 - 10.1080/02642069.2022.2092614

DO - 10.1080/02642069.2022.2092614

M3 - Journal article

SN - 1743-9507

VL - 2022

JO - The Service Industries Journal

JF - The Service Industries Journal

ER -