Studies have shown that the focus of Business Process Management (BPM) mainly lies on process discovery and process implementation \& execution. In contrast, process analysis, i.e., the measurement of process performance, has been mostly neglected in the field of process science so far. However, in order to be viable in the long run, a process' performance has to be made evaluable. To enable this kind of analysis, the suggested approach in this idea paper builds upon the well-established notion of devil's quadrangle. The quadrangle depicts the process performance according to four dimensions (time, cost, quality and flexibility), thus allowing for a meaningful assessment of the process. In the course of this paper, a framework for the measurement of each dimension is proposed, based on the analysis of process execution data. A trailing example is provided that reflects the expressed concepts on a tangible realistic scenario.
|Titel des Sammelwerks||Enterprise, Business-Process and Information Systems Modeling: 18th International Conference, BPMDS 2017, 22nd International Conference, EMMSAD 2017, Held at CAiSE 2017, Essen, Germany, June 12-13, 2017, Proceedings|
|Herausgeber*innen||Iris Reinhartz-Berger, Jens Gulden, Selmin Nurcan, Wided Guédria, Palash Bera|
|Seiten||3 - 18|
|Publikationsstatus||Veröffentlicht - 2017|
Österreichische Systematik der Wissenschaftszweige (ÖFOS)
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