Using Process Mining to Support Theorizing About Change in Organizations

Thomas Grisold, Bastian Wurm, Jan Mendling, Jan vom Brocke

Publikation: Beitrag in Buch/KonferenzbandBeitrag in Konferenzband


Process mining refers to a family of algorithms used to computationally reconstruct, analyze and visualize business processes through event log data. While process mining is commonly associated with the improvement of business processes, we argue that it can be used as a method to support theorizing about change in organizations. Central to our argument is that process mining algorithms can support inductive as well as deductive theorizing. Process mining algorithms can extend established theorizing in a number of ways and in relation to different research agendas and phenomena. We illustrate our argument in relation to two types of change: endogenous change that evolves over time and exogenous change that follows a purposeful intervention. Drawing on the discourse of routine dynamics, we propose how different process mining features can reveal new insights about the dynamics of organizational routines.
Titel des SammelwerksProceedings of the 53rd Hawaii International Conference on System Sciences
Herausgeber*innen University of Hawaii
ErscheinungsortMaui, Hawaii
Seiten5492 - 5501
PublikationsstatusVeröffentlicht - 2020