"We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

Wolfgang Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger

Publikation: Beitrag in Buch/Konferenzband › Beitrag in Konferenzband

Originalsprache	Englisch
Titel des Sammelwerks	Proceedings of the 2016 Global Marketing Conference
Herausgeber*innen	Global Alliance of Marketing & Management Associations
Erscheinungsort	Hong Kong, China
Seiten	0
Publikationsstatus	Veröffentlicht - 2016

Österreichische Systematik der Wissenschaftszweige (ÖFOS)

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title = "{"}We're sorry!{"} Effects of Online Complaint Handling on Observers' Attitudes",

author = "Wolfgang Weitzl and Elisabeth Wolfsteiner and Clemens Hutzinger",

year = "2016",

language = "English",

pages = "0",

editor = "{Global Alliance of Marketing & Management Associations}",

booktitle = "Proceedings of the 2016 Global Marketing Conference",

}

TY - GEN

T1 - "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

AU - Weitzl, Wolfgang

AU - Wolfsteiner, Elisabeth

AU - Hutzinger, Clemens

PY - 2016

Y1 - 2016

M3 - Contribution to conference proceedings

SP - 0

BT - Proceedings of the 2016 Global Marketing Conference

A2 - Global Alliance of Marketing & Management Associations, null

CY - Hong Kong, China

ER -