@inproceedings{e3e192ed71ee4b87ada87192503998d1,
title = "What Makes Process Models Understandable?",
author = "Jan Mendling and \{A. Reijers\}, Hajo and Jorge Cardoso",
year = "2007",
month = dec,
day = "1",
language = "English",
isbn = "978-3-540-75182-3",
pages = "48 -- 63",
editor = "\{G. Alonso, P. Dadam, M. Rosemann\}",
booktitle = "Proceedings of the the 5th International Conference on Business Process Management (BPM 2007), 24-28 September 2007. Lecutre Notes in Computer Science Volume 4714",
publisher = "Springer",
address = "Germany",
}