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When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge
Wolfgang Weitzl (Contributor)
Clemens Hutzinger (Contributor)
Güntürkün, B. P.
(Speaker)
Sabine Einwiller (Contributor)
Vienna University of Economics and Business
Activity
:
Talk or presentation
›
Science to science
Period
14 Jun 2018
→
16 Jun 2018
Event title
SERVSIG 2018
Event type
Unknown
Degree of Recognition
International
Austrian Classification of Fields of Science and Technology (ÖFOS)
211903 Science of management
502019 Marketing
502020 Market research