Research output per year
Research output per year
Project Details
| Status | Finished |
|---|---|
| Effective start/end date | 1/09/17 → 31/03/24 |
Austrian Classification of Fields of Science and Technology (OEFOS)
- 508015 Business communication
- 602007 Applied linguistics
-
Crisis communication at the intersection of responsibility and consumer engagement opportunity: A case study of Ryanair tweets during the Covid-19 pandemic
Lutzky, U., 2024, Communication in Uncertain Times: How Organizations Deal with issues, Risks and Crises. Einwiller, S., Seiffert-Brockmann, J., Romenti, S. & Valentini, C. (eds.). Leeds: Emerald Publishing Ltd., Vol. 7. p. 37-54 (Advances in Public Relations and Communication Management, Vol. 7).Publication: Chapter in book/Conference proceeding › Chapter in edited volume
-
The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis
Lutzky, U., 2021, London: Bloomsbury Academic. 222 p. (Bloomsbury discourse).Publication: Book/Editorship/Report › Book (monograph)
Activities
- 7 Science to science
-
From information to promotion: Crisis communication at the intersection of responsibility and marketing opportunity
Lutzky, U. (Speaker)
Sept 2022Activity: Talk or presentation › Science to science
-
We’re not an airline but we do fly planes’. Approaches to communication in the Covid-19 crisis
Lutzky, U. (Speaker)
May 2022Activity: Talk or presentation › Science to science
-
Hashtags, complaints and crises. British airlines’ use of Twitter in customer services
Lutzky, U. (Speaker)
Nov 2019Activity: Talk or presentation › Science to science