Research output per year
Research output per year
Project Details
| Status | Finished |
|---|---|
| Effective start/end date | 1/03/16 → 18/11/21 |
Austrian Classification of Fields of Science and Technology (OEFOS)
- 508015 Business communication
- 602007 Applied linguistics
- 602058 Corpus linguistics
Keywords
- customer communication
- social media
- corpus linguistics
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The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis
Lutzky, U., 2021, London: Bloomsbury Academic. 222 p. (Bloomsbury discourse).Publication: Book/Editorship/Report › Book (monograph)
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"You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter
Lutzky, U., 2021, In: Discourse, Context & Media. 39, 100463.Publication: Scientific journal › Journal article › Research › peer-review
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Digital media and business communication
Lutzky, U., 2020, The Routledge Handbook of Corpus Approaches to Discourse Analysis. Friginal, E. & Hardy, J. A. (eds.). 1. ed. London: Routledge, p. 394-407Publication: Chapter in book/Conference proceeding › Chapter in edited volume
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Uncovering topics of customer concern. A corpus linguistic analysis of airline tweets
Lutzky, U. (Speaker)
Oct 2021Activity: Talk or presentation › Science to science
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Sorry not sorry: studying apology IFIDs in online (customer) communication
Lutzky, U. (Speaker)
Nov 2020Activity: Talk or presentation › Science to science
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Hashtags, complaints and crises. British airlines’ use of Twitter in customer services
Lutzky, U. (Speaker)
Nov 2019Activity: Talk or presentation › Science to science
Press/Media
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Twitter: Worauf es bei der Kommunikation mit dem Kunden ankommt
24/11/17
1 item of Media coverage
Press/Media
Prizes
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Recognition Award ("Anerkennungspreis") Dr. Maria Schaumayer Stiftung
Lutzky, U. (Recipient), 20 Oct 2022
Prize
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