Project Details
Description
In this project we research daily interactions between citizens and public-serving organizations. We conduct several empirical studies focusing on how these interactions are influenced by the organizational reputation of public-serving organizations, as well as stereotypes about public servants.
| Status | Active |
|---|---|
| Effective start/end date | 1/03/23 → 28/02/27 |
Research output
- 6 Journal article
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Bureaucratic Reputation Theory: Micro-Level Theoretical Extensions
Willems, J., Waldner, C., Winter, V. & Wiedemann, F., Jun 2025, In: Perspectives on Public Management and Governance. 8, 2, p. 77-92Publication: Scientific journal › Journal article › peer-review
Open Access -
Opening the black box of nonprofit reputation and volunteer attraction with supervised machine learning
Schmid, M., Lampe, H. & Willems, J., 23 Dec 2025, (E-pub ahead of print) In: Nonprofit Management and Leadership.Publication: Scientific journal › Journal article › peer-review
Open Access -
The bureaucratic reputation scale: cross-country and cross-language validation: The bureaucratic reputation scale: cross-country and cross-language validation
Andreeva, A. & Willems, J., 2025, In: Public Management Review. 27, 10, p. 2424-2446Publication: Scientific journal › Journal article › peer-review
Open Access
Activities
- 8 Science to science
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Citizens’ Acceptance of AI Judges: An Experimental Analysis of a Series of Interactions
Wiedemann, F. (Speaker), Dohr-Hashemi, S. (Contributor) & Willems, J. (Contributor)
23 Apr 2026Activity: Talk or presentation › Science to science
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False-uniqueness and false-consensus effects in public service evaluations Insights from exploring a new methodological strategy for micro-level research
Willems, J. (Speaker), Meyfroodt, K. (Contributor), Ozkes, A. (Contributor) & Lampe, H. (Contributor)
Apr 2026Activity: Talk or presentation › Science to science
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Navigating the Legal System: AI Lawyers as Mitigators of Administrative Burden?
Wiedemann, F. (Speaker) & Willems, J. (Contributor)
26 Jul 2025Activity: Talk or presentation › Science to science
Prizes
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ROPPA's 2025 Best Paper Award
Dinhof, K. (Recipient), Willems, J. (Recipient) & De Boer, N. (Recipient), 2025
Prize