Evaluation of quality management interventions in public services (New Public Management) from the employees´ and customers´ perspective

Research output

Research output per year 2002 2002 2003 2003

• 4 Journal article
• 1 Chapter in edited volume
• 1 Contribution to conference proceedings

Research output per year

Research output per year

Search results

• 2003

  Quality institutionalization in public services as a precondition for job satisfaction and customer satisfaction

  Scharitzer, D., 2003, Hellgren, J., Näswall, K., Sverke, M., Söderfeldt, M. (eds:): New Organziational challenges for human service work. 97-114, Munich: Rainer Hampp 2003.

  Publication: Chapter in book/Conference proceeding › Chapter in edited volume