Complaint management and call center management

Research output

Research output per year 2001 2001 2001

• 1 Contribution to conference proceedings

Research output per year

Research output per year

Search results

• 2001

  Call Center Process Improvements Using Simulation and Queuing Models

  Reiner, G., 2001, Proceedings of 7th International Scientific Conference on Quantitative Methods in Economy and Business, 53-60, Bratislava 2001.

  Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings