TY - JOUR
T1 - A Study on the Effects of Routing Symbol Design on Process Model Comprehension
AU - Figl, Kathrin
AU - Recker, Jan
AU - Mendling, Jan
PY - 2013
Y1 - 2013
N2 - Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.
AB - Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.
UR - http://www.sciencedirect.com/science/article/pii/S0167923612003119
U2 - 10.1016/j.dss.2012.10.037
DO - 10.1016/j.dss.2012.10.037
M3 - Journal article
SN - 0167-9236
VL - 54
SP - 1104
EP - 1118
JO - Decision Support Systems
JF - Decision Support Systems
IS - 2
ER -