A Theoretical Model for Business Process Standardization

Bastian Wurm; Jan Mendling

doi:10.1007/978-3-030-58638-6_17

A Theoretical Model for Business Process Standardization

Bastian Wurm
, Jan Mendling

Institute for Data, Process and Knowledge Management (AE Sabou)

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Abstract

Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.

Original language	English
Title of host publication	International Conference on Business Process Management
Subtitle of host publication	18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings
Editors	Fahland D., Ghidini C., Becker J., Dumas M.
Place of Publication	Cham
Publisher	Springer Nature
Pages	281 - 296
DOIs	https://doi.org/10.1007/978-3-030-58638-6_17
Publication status	Published - 2020

Austrian Classification of Fields of Science and Technology (ÖFOS)

102015 Information systems

Access to Document

10.1007/978-3-030-58638-6_17Licence: Unspecified

Erasmus+ BPM Org Theory
Mendling, J. (PI - Project head), Bala, S. (researchers ) & Wurm, B. (researchers )
1/09/19 → 31/08/21
Project: Research funding

Cite this

Wurm, B., & Mendling, J. (2020). A Theoretical Model for Business Process Standardization. In Fahland D., Ghidini C., Becker J., Dumas M. (Ed.), International Conference on Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings (pp. 281 - 296). Springer Nature. https://doi.org/10.1007/978-3-030-58638-6_17

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title = "A Theoretical Model for Business Process Standardization",

abstract = "Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.",

author = "Bastian Wurm and Jan Mendling",

year = "2020",

doi = "10.1007/978-3-030-58638-6\_17",

language = "English",

pages = "281 -- 296",

editor = "\{Fahland D., Ghidini C., Becker J., Dumas M.\}",

booktitle = "International Conference on Business Process Management",

publisher = "Springer Nature",

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Wurm, B & Mendling, J 2020, A Theoretical Model for Business Process Standardization. in Fahland D., Ghidini C., Becker J., Dumas M. (ed.), International Conference on Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings. Springer Nature, Cham, pp. 281 - 296. https://doi.org/10.1007/978-3-030-58638-6_17

A Theoretical Model for Business Process Standardization. / Wurm, Bastian; Mendling, Jan.
International Conference on Business Process Management: 18th International Conference, BPM 2020, Seville, Spain, September 13–18, 2020, Proceedings. ed. / Fahland D., Ghidini C., Becker J., Dumas M. Cham: Springer Nature, 2020. p. 281 - 296.

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

TY - GEN

T1 - A Theoretical Model for Business Process Standardization

AU - Wurm, Bastian

AU - Mendling, Jan

PY - 2020

Y1 - 2020

N2 - Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.

AB - Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.

U2 - 10.1007/978-3-030-58638-6_17

DO - 10.1007/978-3-030-58638-6_17

M3 - Contribution to conference proceedings

SP - 281

EP - 296

BT - International Conference on Business Process Management

A2 - Fahland D., Ghidini C., Becker J., Dumas M., null

PB - Springer Nature

CY - Cham

ER -

A Theoretical Model for Business Process Standardization

Abstract

Austrian Classification of Fields of Science and Technology (ÖFOS)

Access to Document

Projects

Erasmus+ BPM Org Theory

Cite this