AB-BPM: Performance-Driven Instance Routing for Business Process Improvement

Suhrid Satyal, Ingo Weber, Hye-young Paik, Claudio Di Ciccio, Jan Mendling

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

Abstract

A fundamental assumption of Business Process Management (BPM) is that redesign delivers new and improved versions of business processes. This assumption, however, does not necessarily hold, and required compensatory action may be delayed until a new round in the BPM life-cycle completes. Current approaches to process redesign face this problem in one way or another, which makes rapid process improvement a central research problem of BPM today. In this paper, we address this problem by integrating concepts from process execution with ideas from DevOps. More specifically, we develop a technique called AB-BPM that offers AB testing for process versions with immediate feedback at runtime. We implemented this technique in such a way that two versions (A and B) are operational in parallel and any new process instance is routed to one of them. The routing decision is made at runtime on the basis of the achieved results for the registered performance metrics of each version. AB-BPM provides for ultimate convergence towards the best performing version, no matter if it is the old or the new version. We demonstrate the efficacy of our technique by conducting an extensive evaluation based on both synthetic and real-life data.
Original languageEnglish
Title of host publicationBusiness Process Management - 15th International Conference, BPM 2017, September 10-15, 2017
Editors Josep Carmona, Gregor Engels, Akhil Kumar
Place of PublicationBarcelona, Spain
PublisherSpringer
Pages113 - 129
ISBN (Print)978-3-319-64999-3
DOIs
Publication statusPublished - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 102022 Software development
  • 102
  • 102001 Artificial intelligence
  • 102013 Human-computer interaction
  • 502
  • 502050 Business informatics

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