An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy

Publication: Scientific journal › Journal article › peer-review

Original language	English
Journal	Journal of Travel and Tourism Marketing
Publication status	Published - 1 Aug 2008

Cite this

@article{79a98da229204412ab13730e17b9d61d,

title = "An Analysis of Corporate E-Mail communication as part of Airlines{\textquoteright} Service Recovery Strategy",

author = "Astrid Dickinger and Ulrike Bauernfeind",

year = "2008",

month = aug,

day = "1",

language = "English",

journal = "Journal of Travel and Tourism Marketing",

issn = "1054-8408",

publisher = "Routledge",

}