Analyzing Wiki-based Networks to Improve Knowledge Processes in Organizations

Claudia Müller, Benedikt Meuthrath, Anne Baumgraß

Publication: Scientific journalJournal articlepeer-review


Increasingly wikis are used to support existing corporate knowledge exchange
processes. They are an appropriate software solution to support knowledge processes.
However, it is not yet proven whether wikis are an adequate knowledge management tool or
not. This paper presents a new approach to analyze existing knowledge exchange processes in
wikis based on network analysis. Because of their dynamic characteristics four perspectives on
wiki networks are introduced to investigate the interrelationships between people, information,
and events in a wiki information space. As an analysis method the Social Network Analysis
(SNA) is applied to uncover existing structures and temporal changes. A scenario data set of an
analysis conducted with a corporate wiki is presented. The outcomes of this analysis were
utilized to improve the existing corporate knowledge processes.
Original languageEnglish
Pages (from-to)526 - 545
JournalJournal of Universal Computer Science
Issue number4
Publication statusPublished - 2008

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502050 Business informatics

Cite this