Austria in the COVID-19 Pandemic - Citizens' Satisfaction with Crisis Measures and Communication

Jurgen Willems, Monika Knassmüller, Falk Ebinger, Katharina Dinhof, Moritz Schmid

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Background: We assess satisfaction about various aspects of the 2020 COVID-19 crisis for a representative sample of 1798 respondents living in Austria. Survey questions were added to a previously planned data collection, based on concrete questions discussed at a BKA Clearing Board meeting (Tuesday, 14.04.2020: Subarbeitsgruppe Psycho-Soziale-Effekte im Rahmen von "COVID-19 / Future Operations").
Findings: Overall, people living in Austria are satisfied with the various crisis management elements of the COVID-19 pandemic, as answers are mainly at the positive side of the response scale that ranges from -3 (Very unsatisfied) to +3 (Very satisfied). Citizens are most satisfied with how well they implement the measures of the federal government themselves (and/or their employer) to overcome the Corona crisis, and about how they are able to comply with these measures. In contrast, they are least satisfied with how national media report on the measures (Newspapers, TV, etc.). Splitting-up satisfaction evaluations for gender, age, region, level of education, occupation, or sector of employment does show no or some small (but no substantial) differences for particular subgroups. We can observe an age effect for satisfaction on how others deal with the government's COVID-19 measures. This means: the older people are, the more satisfied they are about how others comply with the COVID-19 measures. Self-employed respondents are least satisfied with how the government is dealing with the crisis and communicating the measures. Students are most satisfied about that. However, it has to be noted that this data is from 17 April to 29 April (2020), which is just before loosening, in a second round, many of the restrictions on small businesses.
Original languageEnglish
Place of PublicationAustria
Publication statusPublished - 29 Apr 2020

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 505027 Administrative studies
  • 211903 Science of management
  • 605005 Audience research


  • Austria
  • COVID-19
  • Citizens
  • Crisis
  • Employer
  • Government
  • National media
  • Satisfaction

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