Benchmarking in Service Marketing - A Longitudinal Analysis of the Customer

Publication: Scientific journal › Journal article › peer-review

Original language	English
Pages (from-to)	401 - 414
Journal	Benchmarking: An International Journal
Volume	16
Issue number	3
Publication status	Published - 1 Sept 2009

Check availability

@article{3919890411db4f4da5983f8e6d3891a8,

title = "Benchmarking in Service Marketing - A Longitudinal Analysis of the Customer",

author = "Monika Koller and Thomas Salzberger",

year = "2009",

month = sep,

day = "1",

language = "English",

volume = "16",

pages = "401 -- 414",

journal = "Benchmarking: An International Journal",

issn = "1463-5771",

publisher = "Emerald Publishing",

number = "3",

}