Bereitschaft von Versicherungsnehmern zum Wechsel des Versicherers: Ergebnisse einer empirischen Studie in Wien und Niederösterreich unter besonderer Berücksichtigung ausgewählter Parameter des Qualitäts- und Beschwerdemanagements und der Kfz-Versicherung (215 Probanden/-innen)

Translated title of the contribution: Preparedness of Policyholders to Switch to Another Insurer: Findings of an Empirical Survey in Vienna and Lower Austria with Special Regard to Selected Parameters of Quali-ty Management and Complaints Management in Motor Vehicle Insurance (215 Respondents)

Erwin Eszler, Elvira Kos, Christina Wild

Publication: Scientific journal › Journal article

Translated title of the contributionPreparedness of Policyholders to Switch to Another Insurer: Findings of an Empirical Survey in Vienna and Lower Austria with Special Regard to Selected Parameters of Quali-ty Management and Complaints Management in Motor Vehicle Insurance (215 Respondents)
Original languageGerman (Austria)
Pages (from-to)34 - 36
JournalrisControl
Volume28
Issue number09
Publication statusPublished - 2007

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502052 Business administration

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