Call Center Process Improvements Using Simulation and Queuing Models

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Original language	English
Title of host publication	Proceedings of 7th International Scientific Conference on Quantitative Methods in Economy and Business, 53-60, Bratislava 2001
Publication status	Published - 2001

Complaint management and call center management
Jammernegg, W. (PI - Project head) & Reiner, G. (researchers )
1/12/00 → 30/06/01
Project: Research funding

Projects