Comprehension of Procedural Visual Business Process Models

Kathrin Figl

Publication: Scientific journalJournal articlepeer-review

Abstract

Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.
Original languageEnglish
Pages (from-to)41 - 67
JournalBusiness & Information Systems Engineering (BISE) (früher: Wirtschaftsinformatik WI)
Volume59
Issue number1
DOIs
Publication statusPublished - 2017

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 102006 Computer supported cooperative work (CSCW)
  • 102015 Information systems
  • 102013 Human-computer interaction
  • 102024 Usability research
  • 502050 Business informatics
  • 501011 Cognitive psychology
  • 503008 E-learning

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