Digital Twins of Organizations: A Socio-Technical View on Challenges and Opportunities for Future Research

Brian T. Pentland; Barbara Weber; Waldemar Kremser; Bastian Wurm; Markus C. Becker; Kalle Lyytinen; Thomas Grisold; Jan Mendling

doi:10.17705/1CAIS.05223

Digital Twins of Organizations: A Socio-Technical View on Challenges and Opportunities for Future Research

Brian T. Pentland, Barbara Weber, Waldemar Kremser, Bastian Wurm, Markus C. Becker, Kalle Lyytinen, Thomas Grisold, Jan Mendling

Information Systems and Operations Management

Publication: Scientific journal › Journal article › peer-review

Abstract

Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science, and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research.

Original language	English
Article number	23
Pages (from-to)	552-565
Number of pages	14
Journal	Communications of the Association for Information Systems
Volume	52
DOIs	https://doi.org/10.17705/1CAIS.05223
Publication status	Published - 2023

Bibliographical note

Publisher Copyright:
© 2023 by the Association for Information Systems.

Keywords

Cyber-Physical Systems
Digital Model
Digital Shadow
Digital Twin

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10.17705/1CAIS.05223

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Cite this

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abstract = "Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science, and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research.",

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AU - Pentland, Brian T.

AU - Weber, Barbara

AU - Kremser, Waldemar

AU - Wurm, Bastian

AU - Becker, Markus C.

AU - Lyytinen, Kalle

AU - Grisold, Thomas

AU - Mendling, Jan

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AB - Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science, and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research.

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KW - Digital Shadow

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