(Dis-)Satisfiers for e-Learning User Interfaces

Margit Kastner, Brigitte Stangl

Publication: Chapter in book/Conference proceedingContribution to conference proceedings

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With the growing importance of e-learning and increased competition among e learning providers, website designers must cater to users' needs more accurately. Interfaces need to provide the features users demand to experience an optimal learning environment. This empirical research investigates whether the function of specific e learning features are either basic, performance related, indifferent, or attractive. The Kano model is applied to examine the impact of 73 e learning features on satisfaction. 1,034 completed questionnaires from an online survey distributed to economics and business students are the basis for the assignment to the Kano factors. Results show that among others, basic features include learning statistics, sample exams, and videotaped lectures. Educational videos are seen as an attractive factor. In terms of different groups of learners, findings confirm that Bachelor students are more demanding than Master and Doctoral students. Additionally, importance ratings allow recommendations for an implementation sequence for the features examined.
Original languageEnglish
Title of host publicationICIS 2011 Proceedings
Editors ICIS
Place of PublicationShanghai, China
PublisherAIS Association for Information Systems
Publication statusPublished - 1 Jun 2011

Publication series

NameProceedings of the International Conference on Information Systems (ICIS)

Austrian Classification of Fields of Science and Technology (ÖFOS)

  • 502052 Business administration
  • 502019 Marketing
  • 502020 Market research
  • 503008 E-learning

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