Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions

Publication: Chapter in book/Conference proceeding › Contribution to conference proceedings

Original language	English
Title of host publication	Proceedings of the EIASM-Workshop on Quality Management in Services VIII, p. 537-555 1998
Publication status	Published - 1998

Cite this

@inproceedings{87962c25a43848ae943e542ca1295141,

title = "Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions",

author = "Claudia Klausegger and Dieter Scharitzer",

year = "1998",

language = "English",

booktitle = "Proceedings of the EIASM-Workshop on Quality Management in Services VIII, p. 537-555 1998",

}