Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions

Publication: Chapter in book/Conference proceeding › Chapter in edited volume

Original language	English
Title of host publication	Service Quality and Management, DUV, Gabler, Wiesbaden, pp. 7-24 1999
Publication status	Published - 1999

Cite this

@inbook{7bf4c771378e435aa184938c70e1a4ef,

title = "Dynamics in Service Quality Perceptions - A longitudinal approach to evaluate the outcome dimension in service quality perceptions",

author = "Claudia Klausegger and Dieter Scharitzer",

year = "1999",

language = "English",

booktitle = "Service Quality and Management, DUV, Gabler, Wiesbaden, pp. 7-24 1999",

}